CareersOur Service
Duty Control Manager
Emily Gardner
"My current role is Duty Control Manager. A typical day varies hugely depending on what is occurring on the network but we manage the day to day train service resolving any issues and dealing with any incidents. I enjoy the challenge of restoring the service back to normality and resolving issues as they occur. "
Project Manager – Sustainability
Sarah Whurr
"My current role has literally just changed dramatically, having previously worked as an accountant at GBRf. I am currently setting up the ‘Back on Track’ programme, liasing with employees, schools and external parties to set up a mentoring scheme for Year 11 pupils. I am also working out how we change our company vehicles for electric or hybrids so we have less of an impact on the environment. I do a lot of collation of data around our environmental, social and governance impact, to report back to our owners and investors. Learning is a large part of my new role, and will be for the foreseeable future as there are so many elements to Sustainability to learn!"
Business Implementation Manager
Marc Dickson
"I’m responsible for bringing everything together to start up a new train. Typically a day consists of leading Teams meetings for ongoing new business projects. During those I need to obtain all relevant information ahead of a new service commencing, specifically any risks to the business and risk to the flow not commencing when it has been agreed to. I enjoy collaborating with people, the complexities that come with implementing new business and having deadlines to meet."
Accounts Receivable and Treasury Manager
Mandy Garwood
"I look after the company bank account! So I am responsible for paying suppliers and raising invoices to our customers. I then chase for payments when they’re due and overdue. I really enjoy the Treasury side of my job and ensuring we are getting payments in from our customers so that I can pay our suppliers."
Executive Assistant to the CEO and CFO
Louise Garwood
"I am currently working as the Executive Assistant to the CEO and CFO, which sounds a lot more exciting than it is most of the time! However, I do get to be involved in some really exciting events and projects along the way, including sourcing tickets to the Euros Semi Finals last year at Wembley, which I only agreed to do if I could attend; the job has its perks! A typical day involves meeting customers that come into the office for meetings, diary management, event organisation, travel arrangements and solving any problems that arise. I enjoy the fact that no day is the same, and I enjoy working under pressure sometimes."
Assistant Account Manager
Gemma Dixon
"My current role at GBRf is an Assistant Account Manager. I support different customer accounts, by keeping them informed of any changes or incidents affecting their trains. Each day can be very different, but I always start by checking my emails and then monitoring the running times of trains and picking up on any incidents. I enjoy that each day can be different and also the investigation involved into finding out why a train has been delayed or not run as it should. "
Rail Operator
Francesca Sturgess
"Currently, I am a Rail Operator at GBRf. The typical day to day at work for me involves personal preparation for my train shunting duties (ensuring I have charged up any devices I need and I have all relevant equipment with me). Once I'm at the location I'm working at, I’m responsible for safely accepting and departing freight trains in and out of yard or terminal. I really enjoy problem solving and liaising with our customers to gain the best way of doing something to fulfil business needs. Each day can vary a lot, as each location and I go to is different – from a container train to a train carrying sand used to make glass. This is what keeps the job interesting for me. Although each day can vary, safety is paramount in every working day for me."
Customer Support Assistant
David Mazur
"I am a Customer Support Assistant, which entails booking containers on trains, dealing with onward delivery from the rail depot to the shop, factory, warehouse or wherever else the container is needed. I also answer queries and help solve problems for our customers, road hauliers and the depots. I enjoy the fact that no two days are the same and there is always something to keep you busy. The office at Felixstowe is very welcoming and like a family."
Personal Assistant
Claire Hearley
"I’m currently a Personal Assistant, so a typical day is really dependent on what my director has going on. There’s a lot of general admin – diary management, expenses, scanning and emails, but also attending meetings to take minutes, organising lunches and booking travel, so it can be really varied day to day. I particularly enjoy expenses as it’s really satisfying to get all the details in order, as well as using the franking machine because that’s just fun!"
Business Development Manager
Bruce Poole
"I have recently been promoted to Business Development Manager, helping the Head of Sales and Head of Intermodal with winning new business and starting up new daily intermodal services. They’re the giant trains you see crisscrossing the country carry containers full of anything and everything! As part of this role I also help maintain and grow our existing services by talking to our customers so we fill our existing trains, move more stuff and grow our profit. "
