First GBRf has developed, right from its beginning, a culture based around two core values of customer service and reliability, with innovation running through everything it does.

It is our adherence to those values that marks us out from Britain’s more traditional rail freight companies.

Customer service
First GBRf has a proven track record of delivering performance improvements for its customers.

We constantly challenge traditional thinking as we work with our customers to find better ways of making their business work better.

Reliability
First GBRf is Britain’s most reliable rail freight operator, delivering its customers’ goods when they want them.

We can do this because we have introduced innovative working practices and a can-do attitude in a market sector not normally known for customer focus and attention to detail.

First GBRf people
First GBRf employs hard working and talented people who make it their business to ensure that our customers benefit from using us.

Our complete confidence in our ability to deliver, whatever the circumstances, is founded on the company’s approach to management of people. An approach, unique in the rail industry that has swept away outdated working practices and now offers an environment where: 


· communication is absolute
· hierarchy is minimised
· standards are high
· trust prevails


Tireless application of those standards, total commitment, efficient use of assets and complete flexibility has given First GBRf an unbeaten record for punctuality and reliability,

Our customers say they enjoy working with us. We have won awards from two - Metronet and Royal Mail - for excellent customer service.

As another said: “It’s refreshing to work with a rail company that can be creative, does not harp back to the past and has a can do mentality.”